Prosoft-technology 5201-DFNT-BACNET Manuel d'utilisateur télécharger pdf (Page 43)

BACnet ♦ ProLinx Gateway Support, Service & Warranty

BACnet/IP Client Edition 2 Protocol Manual

ProSoft Technology, Inc. Page 43 of 52

November 24, 2010

6 Support, Service & Warranty

In This Chapter

 Contacting Technical Support ............................................................... 43

 Return Material Authorization (RMA) Policies and Conditions ............... 45

 LIMITED WARRANTY ........................................................................... 47

Contacting Technical Support

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient

and effective support possible. Before calling, please gather the following

information to assist in expediting this process:

1 Product Version Number

2 System architecture

3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and associated ladder files, if any

2 Module operation and any unusual behavior

3 Configuration/Debug status information

4 LED patterns

5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,

if any.

Note: For technical support calls within the United States, an after-hours answering system allows

24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support

Engineers. Detailed contact information for all our worldwide locations is available on the following

page.

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Prosoft-technology 5201-DFNT-BACNET Manuel d'utilisateur Page 43